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Rory Delargy discusses the failure of the Gambling Commission to deal with the problem of betting firms deciding to void bets
By Rory Delargy on 12 April 2019
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"This, in my opinion, is an insult not only to punters, but to every honest bookmaker who has ever stood a bet knowing that losing means paying up with a smile, not wriggling out with a sneer"
By Rory Delargy on 29 March 2019
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Ladbrokes gain less than a tenner from manipulation of Rule4 deductions
By Rory Delargy on 06 July 2018
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Lack of interaction with the customer raised major concerns identified by the Gambling Commission
By Rory Delargy on 01 September 2017
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Complaints from punters about unfair treatment from gambling firms were largely unfocused but now enforcement action will be launched against a number of online gambling operators
By Rory Delargy on 23 June 2017
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Bookmakers should use the learning from disputes resolved in favour of the customer to raise standards within the organisation
By Rory Delargy on 31 March 2017
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After a Ladbrokes ruling, the perception that the Gambling Commission does little to defend the rights of punters is beginning to change
By Rory Delargy on 04 November 2016
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"We know we also have to do more ourselves to tap into consumer concerns, understand consumer interests and communicate better with consumers,'' Sarah Harrison, CEO British Gambling Commisssion
By Rory Delargy on 14 October 2016
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Online bookmakers can include anything virtually within their terms and punters need someone to fight their corner
By Rory Delargy on 08 July 2016
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It’s time that betting firms were forced to have a standard set of terms and conditions which are laid out to ensure that both bookmaker and punter are protected from sharp practice
By Rory Delargy on 08 April 2016
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Paddy Power were found guilty of breaching their guidelines in terms of social responsibility by encouraging someone with a gambling problem to continue
By Rory Delargy on 04 March 2016
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